Despite most people knowing how costly it can be to deliver parcels late, most retailers are yet to embrace parcel tracking. Studies have shown that most retailers are less concerned about tracking the parcels they send to their customers. As a result, they suffer from a lackluster customer experience. When you fail to track your Wanbexpress packages, you entertain extra costs due to delays and customer support expenses. In the end, you may end up losing your esteemed customers.
There is a need to understand why package tracking is necessary. The following are some of the reasons:
Improves Customer Loyalty
You may be having a great tracking page. However, in this era where companies are competing against each other, there is a need to keep innovating. Remember that you ought to meet the expectations of the customer and make the delivery experience a smooth one.
Nowadays, shoppers want to control their delivery experiences. In fact, ease of service and delivery efficiency is quite important as far as brand loyalty is concerned. Having a tracking page is the first step to foster trust with your customers. They will know when the package arrives. Customers can use the tracking page to know where their packages are and this can result in improved customer relationships.
Reduce Delivery Cost
If you have been in the retail business for quite a long, then you know how expensive delivery errors are. For instance, you may need to pay additional shipping expenses for returned orders. Moreover, delivery issues can have devastating effects on your bottom line. You should note that seamless delivery experiences are a great source of sales conversions and customer loyalty. Ideally, shoppers cannot return if they had a poor delivery experience.
You should note that customers need clear communication and transparency when it comes to tracking their parcels. This is because over 50% of customers will not order again from a business that does not have visibility when it comes to its delivery process. For customers at home, they need adequate details regarding tracking pivots. In any case, you do not want your customers to become frustrated and keep on calling your customer support team.
After knowing the reasons you should track your orders, you need to know what to consider when choosing a tracking tool. That is because there are different tools out there that can impact your customer experience.